“Dana, I can’t thank you enough for your fast response!
I continue to look forward to working with you in the future.”
“Thankyou. I will be recommending my friends to buy it from you. I will also be writing a great review on any website of your choice.”
“Excellent, thanks for your help in this. I’m glad to see customer service is a priority for you guys. I’m the tech nerd to all my friends, I’ll be sure to give you guys a shout out on my facebook page. Hopefully that will drum up some more sales for you!”
“The Grom ipod interface adapter arrived Friday. Thank you very much. I could use a receipt though. If you could e-mail, or snail mail some sort of a receipt, I would appreciate it.
I will also share with you that I had called another Grom dealer the same day I called you. They did not have the unit I needed in stock either, and insisted Grom could not drop ship, and saw no way to take my order, and meet my time deadline. YOU took the time and figured out how to get my business, and for that I am grateful. Keep up the great work. This country’s economy depends on small business’ like yours and mine, who still believe in great customer service!”
Happy Holidays to you and your family!
“Just wanted to let you know that I have installed my unit and it works PERFECTLY. Thanks for a much better solution. Now I have a question:
Do you have the exact same (iPhone 3GS) unit for a 2004 Acura MDX touring edition (4wd with Navigation but no satellite radio)?
If you have it, there’s no one else I’d rather buy it from.”
“I’ll be using it for my Zune which takes a 3.5mm so I’ll take the Dice MediaBridge. I’ll make sure to write up a thread on the forums with positive feedback for you also. Let me know how much I need to send.”
“I recently purchased a GROM adaptor for my Audi A3, so I could listen to my iPhone. I just wanted to thank you for sending is so promptly, and for a great product. I installed it in about 20 minutes thanks to your tech support pages, and it works great!
From Happy Customer, Shane, Melbourne Australia”
“Ok, I took some time to further review what you sent per the directions and I spoke too soon as you were just referencing the disassembly instructions for the factory head unit. I think I should be ok with what I have purchased, willl let you know how it goes, thanks for locating these instructions for me Dana- you have great service!!”
“Again , thanks for your help and I appreciate your good customer support. I will always buy from you when I need this kind of item”